Leave and overtime issues

Leave and overtime are separate request types, but both depend on the request state, current approval owner, and related attendance period.

I cannot submit a leave request or overtime registration

Check first

1. The leave type, balance, shift and overtime limits for the requested date are correct.
2. Dates, duration, reason, and mandatory supporting documents are complete.
3. The warning concerns balance, overlap, notice, limits, or an approver.

Fix it

Correct the field named by the message. If an option or approver is missing, HR checks the active policy and approval workflow for that employee group. Do not choose a different request type merely to make the form submit.

Expected result: one request appears in history as Pending approval, or in the result state defined by policy.

Still not working? Note the request type, dates, message, and fields with no available choice. Do not submit repeatedly.

The manager or HR cannot see the request to approve

Check first

1. The requester sees the existing request and it remains Pending approval.
2. The details identify the current step owner.
3. The approver is in the correct organisation with the required role and group scope.

Fix it

Open Approvals and clear unrelated filters. If the route has the wrong or no owner, an administrator checks the active workflow, conditions, group manager, and granted scope, then verifies the existing request.

Expected result: the request appears for the current owner with a decision action.

Still not working? Prepare the request name, requester, state, waiting owner, and expected workflow. Do not ask the employee to submit again.

Withdraw or Cancel request is missing

Check first

1. The correct request is open and its latest state has loaded.
2. It remains Pending approval.
3. It is not already approved, rejected, cancelled, or handed to payroll.

Fix it

For pending leave, use Withdraw; for pending overtime, use Cancel request. Once a decision exists, the action correctly disappears. Work with the manager or HR from the current state instead of creating an opposite request.

Expected result: the request becomes Cancelled, and pending balance or period data updates according to its type.

Still not working? Note the displayed state and time of the latest decision so HR can inspect history.

An approved request is missing from attendance or payroll

Check first

1. The employee, date, and attendance period are correct.
2. The request is genuinely Approved, not between approval steps.
3. The attendance period or payroll run was created before or after the decision.

Fix it

If attendance is open, HR refreshes the correct period, checks the source request, then reviews Summary. If attendance is closed but payroll is not approved, reopen under the controlled workflow, correct it, and close again. If payroll is approved or paid, preserve history and use an authorised adjustment.

Expected result: the request is reflected in the intended period, or an approved adjustment exists without a duplicate request.

Still not working? Send Support the request name, applicable date, attendance-period state, and related payroll-run state.

See Leave and overtime for submission, withdrawal, approval, and attendance hand-off.