Support

Start with what you can see, not a guess about the cause. Each page below provides a short recovery path and tells you which result must appear before you continue.

Three checks for every issue

1. Is the correct organisation selected? Check the organisation name in the navigation. Data and access are separated by organisation.
2. Do you have the correct role and scope? A function may be hidden when the account lacks the required action or can view only a different data scope.
3. Are the period, dates, and filters correct? Remove unnecessary filters, select the date range again, then refresh the page once.

If you just created, submitted, approved, or saved something, look for the existing record and the latest message before selecting the action again. Repeated submission can create duplicates and make reconciliation harder.

Choose the symptom

Attendance Cannot record time, a time is wrong, or the attendance period will not close Check the schedule, evidence, abnormal records, and close conditions. Policies & compliance A tab is missing, shift/holiday/leave is wrong, or a violation cannot be processed Check detail permission, policy scope, state and source data. Leave and overtime Cannot submit or approve, or the result is missing from the intended period Find the request state, current owner, and related source data. Payroll and payments Cannot create a run, figures are wrong, or a payment order is unfinished Work from closed attendance through approval, bank files, and payslips. People and organisation A profile is missing, structure is stale, or an event has not applied Check profile state, organisation draft, effective date, and access hand-off. Access and notifications Cannot sign in, a function is missing, or a notification did not arrive Check invitation, role, scope, SSO, and delivery channel. Settings A card is missing, workflow will not activate, or bank, SSO or IP configuration is blocked Separate view/edit permission, state conditions and current integration boundaries. Insurance and reporting The preview has exceptions, reconciliation differs, or a filing state is stale Correct the owning source and record the external outcome accurately. Tax exemptions A request cannot be submitted, evidence is misplaced, or decision actions are missing Correct the intended request without duplicates or lost audit evidence.

When the issue is a product boundary

Open Known limitations for boundaries confirmed against the current product, safe alternatives, and review date.

If the recovery path is complete and the result is still wrong, use Prepare a support request. Complete context helps Support identify the organisation, screen, and time without receiving sensitive data.